Exchange & Return Policy
Exchange and Return Policy
We strive to ensure that every customer is satisfied with their purchase. In the unlikely event that you are not entirely happy with your purchase, we offer an exchange policy within 5 days of receiving your order.
Exchange Policy:
If the item(s) you received are damaged, defective, or do not meet your expectations, we are happy to offer an exchange within 5 days of delivery. Please note that exchanges are subject to the following conditions:
- The item(s) must be unused, unworn, and in its original condition with tags attached.
- The exchange request must be initiated within 5 days of receiving the order.
- Exchange requests will be processed based on product availability. If the desired item is not available.
- Shipping charges for returning the item(s) and sending the exchanged item(s) will be the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged item).
Return Policy:
Please note that we do not offer refunds for change of mind or buyer's remorse. However, our exchange policy allows you to swap the item(s) for another product within the specified time frame.
Customer Satisfaction:
We are committed to providing excellent customer service. While we do not offer refunds, our customer-friendly exchange policy ensures that you receive the product that best meets your needs. We believe this policy benefits our customers by allowing them to exchange items that do not meet their expectations.
How to Initiate an Exchange:
To initiate an exchange, please contact our customer service team at our given email with your order details and the reason for exchange. Our team will guide you through the process and assist you with any queries you may have.
Thank you for shopping with us. We appreciate your business and look forward to serving you again.